Privacy Policy
Effective Date: January 1, 2025
At Arcadian Therapeutic Services, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health-related information. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website or engage in counseling services with us.
We comply with the Health Insurance Portability and Accountability Act (HIPAA), which ensures the confidentiality and security of your health information. Please read this policy carefully to understand how your personal and health information is handled.
1. Information We Collect
We collect different types of information to provide our services and ensure that you receive the best possible care. The information we may collect includes:
Personal Identification Information: Name, email address, phone number, mailing address, and other personal details required to schedule and provide counseling services.
Health Information: As a counseling service, we collect personal health information such as mental health history, symptoms, treatment plans, progress notes, and other sensitive data that is necessary for providing care. This data is considered Protected Health Information (PHI) under HIPAA.
Payment Information: If applicable, credit card details or other financial data for processing payments for services.
Website Usage Data: Information such as IP address, browser type, and other technical data collected automatically when you visit our website. This may include data about how you use our website (cookies, analytics, etc.).
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Counseling Services: We use your personal and health information to offer, plan, and deliver effective counseling services.
To Process Payments: We use your payment information to process payments for counseling services rendered.
To Communicate with You: We may use your contact information to send appointment reminders, provide updates, or communicate about our services.
To Improve Our Services: We use website usage data and feedback to enhance our website’s functionality and improve the quality of our counseling services.
To Comply with Legal Obligations: We may use your information to comply with applicable laws, including the requirements of HIPAA and state laws in Tennessee.
3. How We Protect Your Information
We understand the importance of safeguarding your personal and health-related data. In compliance with HIPAA, we implement administrative, physical, and technical safeguards to protect your information. These include:
Encryption: We use encryption to protect sensitive information during transmission, especially when transmitting data over the internet.
Secure Storage: Health information is stored securely to prevent unauthorized access. We follow strict HIPAA guidelines regarding how health data is stored and accessed.
Access Control: Only authorized personnel who are bound by confidentiality agreements are allowed to access your personal and health information.
Despite these measures, no system can guarantee 100% security, and we cannot ensure the absolute security of information transmitted through the internet or stored on our servers. We strive to minimize risks but cannot guarantee complete safety.
4. How We Share Your Information
We do not sell or rent your personal or health information. However, we may share your information in the following limited circumstances:
Service Providers: We may share your information with third-party service providers that assist in the delivery of our services, such as payment processors or email communication providers. These third parties are contractually obligated to maintain the confidentiality of your information.
Legal Compliance: We may disclose your information when required by law, such as in response to subpoenas, court orders, or other legal processes. We also may disclose your information to government authorities when necessary to comply with regulations or protect against fraud.
HIPAA-Compliant Disclosures: We may share your health information with healthcare providers or institutions in a manner consistent with HIPAA requirements, such as for treatment coordination or as part of your care team.
5. Your Rights Regarding Your Personal Information
As a client, you have the following rights concerning your personal and health-related information:
Right to Access: You have the right to request a copy of the personal and health information we have on file about you.
Right to Correct: You have the right to request corrections to any inaccurate or incomplete information we may have about you.
Right to Request Restrictions: You can request restrictions on how your health information is used or shared, though we are not always required to agree to these restrictions.
Right to Request Confidential Communications: You may request that we communicate with you through specific channels, such as by phone instead of email, or at a different address.
Right to Request an Accounting of Disclosures: You may request a list of disclosures we have made of your health information, except those made for treatment, payment, or healthcare operations.
Right to Withdraw Consent: If you have given us consent to use or disclose your health information for any purpose, you may withdraw that consent at any time. However, this will not affect any actions taken prior to the withdrawal.
To exercise these rights, please contact us at the information provided below.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve the user experience on our website. These technologies help us analyze trends, administer the site, track user movements, and gather demographic information.
You can control cookies through your web browser settings. However, please note that blocking cookies may impact the functionality of our website.
7. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13, including health-related information. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete the data.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. We will post any updated policy on our website, and the updated policy will become effective once posted. The "Effective Date" at the top of this page will be updated accordingly.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal or health-related information, please contact us:
Arcadian Therapeutic Services
Email: admin@arcadiantherapy.com
Phone: 615-436-0921
Mailing Address: 570 Bakers Bridge Avenue, Franklin, TN 37067